State Bank of India (SBI) Customer Care Mega Directory: 24x7 Toll-Free, All States Regional Offices, & Nodal Escalation
Comprehensive 360° Contact Directory for Personal Banking, NRI, Credit Cards, Home Loans, Corporate, SME & Cyber Fraud Support
🚨 Critical Emergency Contacts (Loss / Fraud Reporting 24x7)
If you have experienced unauthorized transactions, cyber fraud, or lost your Debit/Credit card, use these instant blocking tools immediately:
BLOCK <Last 4 Digits> to 567676
LOCKUSER <Username> to 9223008333
📌 Navigation & Table of Contents
- 1. All-India Primary 24x7 Toll-Free Numbers & Missed Call Banking
- 2. Specialized Department Helplines (Credit Card, Home Loan, YONO, FASTag)
- 3. SBI NRI International Helpdesk (Country-Wise Contact Numbers)
- 4. Complete 16 SBI Circle Local Head Offices (LHOs) State-Wise Directory
- 5. Step-by-Step Grievance Escalation Matrix (Branch Ombudsman)
- 6. Exhaustive Frequently Asked Questions (FAQs)
1. All-India Primary 24x7 Toll-Free Numbers & Missed Call Services
State Bank of India operates multiple IVR lines to distribute incoming caller traffic efficiently. Customers calling from any mobile network or landline in India can use these toll-free numbers without any charge.
| Service Type | Helpline Numbers | Operational Status | Primary Purpose |
|---|---|---|---|
| National Toll-Free Line 1 | 1800 1234 | 24x7 / 365 Days | Balance, Cheque Status, Card Block, Mini Statement |
| National Toll-Free Line 2 | 1800 2100 | 24x7 / 365 Days | General Banking & Account Inquiries |
| Backup Toll-Free 3 | 1800 11 2211 | 24x7 / 365 Days | Alternative IVR Line during peak hours |
| Backup Toll-Free 4 | 1800 425 3800 | 24x7 / 365 Days | Debit Card and ATM Assistance |
📱 SBI Quick - Missed Call & SMS Banking Directory
To use SBI Quick, you must register your mobile number once by sending an SMS: REG <Space> AccountNumber to 09223488888.
| Facility Needed | Missed Call Number | SMS Keyword & Number |
|---|---|---|
| Account Balance Check | 9223766666 | BAL to 09223766666 |
| Mini Statement (Last 5 Txn) | 9223866666 | MSTMT to 09223866666 |
| Cheque Book Request | N/A | CHQREQ to 09223588888 |
| 6 Months E-Statement | N/A | ESTMT <Acc No> <4-digit Passcode> to 09223588888 |
2. Specialized Department-Wise SBI Helplines
| Department Name | Toll-Free / Contact Number | Official Email ID |
|---|---|---|
| SBI Credit Card Customer Care | 1860 180 1290 / 1860 500 1290 / 1800 180 1290 | customercare@sbicard.com |
| SBI Home Loans Desk | 1800 11 2018 / 1800 425 9888 | homeloan@sbi.co.in |
| YONO SBI & Internet Banking Support | 1800 11 1101 / 1800 1234 | feedback.statebank@sbi.co.in |
| SBI FASTag Toll Collection Desk | 1800 11 0018 / 1800 266 2288 | fastag@sbi.co.in |
| SBI Pensioner Help Desk | 1800 11 0001 / 1800 425 3800 | pension.claims@sbi.co.in |
3. SBI NRI International Customer Service Contacts
| Country / Region | Toll-Free / Local Contact Number | Dedicated NRI Email ID |
|---|---|---|
| USA (United States) | 1866 328 4209 / 1800 229 0117 | nri.headoffice@sbi.co.in |
| UK (United Kingdom) | 0800 532 532 / 0207 454 1000 | customerservices.sbiuk@statebank.com |
| Canada | 1866 724 2695 | customer.service@sbicanada.com |
| UAE (Dubai / Abu Dhabi) | 800 0172 991 / +971 4 353 3000 | nriadvisory@sbi.co.in |
4. All 16 SBI Circle Local Head Offices (LHOs) Complete Directory
India is divided into 16 SBI Circles. Below is the comprehensive address, telephone, and email directory of all 16 Local Head Offices across India:
| Circle & Jurisdiction | Full Office Address | Telephone Number | Circle Customer Care Email |
|---|---|---|---|
| Jaipur (Entire Rajasthan) |
Tilak Marg, C-Scheme, Jaipur - 302005 | 0141-2227341 / 2227342 | agmcustomer.lhojai@sbi.co.in |
| New Delhi (Delhi, NCR, UP West, Uttarakhand) |
11, Parliament Street, New Delhi - 110001 | 011-23407121 / 23407222 | agmcustomer.lhodel@sbi.co.in |
| Mumbai Metro (Mumbai, Thane, Goa) |
Synergy, BKC, Bandra East, Mumbai - 400051 | 022-26445000 / 26445100 | agmcustomer.lhomum@sbi.co.in |
| Lucknow (UP East & Central) |
Moti Mahal Marg, Hazratganj, Lucknow - 226001 | 0522-2201418 / 2201419 | agmcustomer.lholuc@sbi.co.in |
| Ahmedabad (Gujarat, Daman & Diu) |
Bhadra, Laldarwaja, Ahmedabad - 380001 | 079-25506028 / 25506029 | agmcustomer.lhoahm@sbi.co.in |
| Bengaluru (Entire Karnataka) |
65, St. Marks Road, Bengaluru - 560001 | 080-25943000 / 25943100 | agmcustomer.lhoban@sbi.co.in |
| Chandigarh (Punjab, Haryana, HP, J&K, Ladakh) |
Sector 17-B, Chandigarh - 160017 | 0172-2703328 / 2703329 | agmcustomer.lhocha@sbi.co.in |
| Chennai (Tamil Nadu & Puducherry) |
16, College Lane, Nungambakkam, Chennai - 600006 | 044-28214000 / 28214100 | agmcustomer.lhoche@sbi.co.in |
| Hyderabad (Telangana State) |
Bank Street, Koti, Hyderabad - 500095 | 040-23466000 / 23466100 | agmcustomer.lhohyd@sbi.co.in |
| Kolkata (West Bengal, Sikkim, A&N Islands) |
Samriddhi Bhavan, 1 Strand Road, Kolkata - 700001 | 033-22489333 / 22489444 | agmcustomer.lhokol@sbi.co.in |
| Patna (Bihar & Jharkhand) |
West Gandhi Maidan, Patna - 800001 | 0612-2209000 / 2209100 | agmcustomer.lhopat@sbi.co.in |
| Bhubaneswar (Entire Odisha) |
Pt. Jawaharlal Nehru Marg, Bhubaneswar - 751001 | 0674-2390000 / 2390100 | agmcustomer.lhobhu@sbi.co.in |
| Bhopal (MP & Chhattisgarh) |
Hoshangabad Road, Bhopal - 462011 | 0755-2575201 / 2575202 | agmcustomer.lhobho@sbi.co.in |
| Thiruvananthapuram (Kerala & Lakshadweep) |
Poojappura, Thiruvananthapuram - 695012 | 0471-2192000 / 2192100 | agmcustomer.lhotrv@sbi.co.in |
| Guwahati (7 North Eastern States) |
G.S. Road, Dispur, Guwahati - 781006 | 0361-2237000 / 2237100 | agmcustomer.lhoguw@sbi.co.in |
| Amaravati (Andhra Pradesh) |
Gunfoundry, Abids, Hyderabad - 500001 | 040-23384000 / 23384100 | agmcustomer.lhoama@sbi.co.in |
5. Step-by-Step Grievance Escalation Hierarchy
If you have a complaint regarding service delay, failed ATM cash withdrawal, or wrong debit, follow SBI's official 4-Tier Escalation Process:
Level 1: Branch Manager / Online CMS Portal
First, submit your complaint to your home branch or register online at cms.sbi.co.in. Expected Resolution Time: 7 Working Days.
Level 2: Network / Regional Manager (RBO)
If unsatisfied with Level 1, escalate your ticket number to the Regional Business Office (RBO). Expected Resolution Time: 10 Working Days.
Level 3: Principal Nodal Officer (PNO)
If unresolved after 21 days, write directly to the Principal Nodal Officer at SBI Corporate Centre, Mumbai: pno.cc@sbi.co.in or call 022-22741211.
Level 4: RBI Banking Ombudsman
If SBI fails to resolve your complaint within 30 days, file a formal complaint free of cost with the RBI Ombudsman at cms.rbi.org.in or call Toll-Free 14448.
6. Frequently Asked Questions (FAQs)
Q1: What should I do if money was debited from my account but ATM cash was not dispensed?
RBI guidelines state that auto-reversal should happen within T+1 day. If not refunded within 5 days, SBI will compensate ₹100 per day of delay. Call 1800 11 2211 or file a ticket on cms.sbi.co.in.
Q2: How can I unblock my SBI YONO / Internet Banking User ID?
Visit the official website onlinesbi.sbi, click on 'Lock/Unlock User', select 'Unlock User ID', enter your Account Number, Username, and OTP sent to your registered mobile number.
Q3: What is the toll-free number for SBI Credit Card reward points inquiry?
Call 1860 180 1290 or login to the SBI Card Mobile App. You can also SMS REWARD <Last 4 digits of card> to 5676791.
Q4: How to update mobile number in SBI Bank Account?
You can update your mobile number at any SBI ATM using your Debit Card (ATM Registration Mobile Number Update) or by visiting your nearest home branch with your Identity Card.
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